Returns & Exchange Policy
Returns & Exchange Policy
What is your return policy?
We accept returns on most standard stock items within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition. A 15% restocking fee may apply to cover inspection and handling.
Are custom or special-order products returnable?
Custom assemblies, Pro Shop pre-built kits, and special-order items are non-returnable, since they are built or sourced specifically for your project.
If there’s an issue with workmanship or a missing component, we’ll make it right immediately.
What if a product is defective or incorrect?
If we made an error or you received a defective item, we’ll arrange a replacement or full refund at no cost to you.
Please report any issues within 48 hours of receiving your order, and include photos if possible.
How long do returns or refunds take to process?
Once returned goods are received and inspected, refunds are issued within 5–7 business days to your original payment method.
We’ll notify you by email once your return is complete.
Which products are non-returnable?
To protect quality and safety, the following items cannot be returned:
- Opened electrical components
- Cut-to-length hoses or tubing
- Custom-fabricated or pre-assembled kits
- Products exposed to moisture, heat, or installation
We’re always transparent about return eligibility — you’ll see clear notes on each product page before purchase.
Have questions? Our team is here to help.
Whether you’re looking for product guidance, custom kitting options, job-site delivery scheduling, or just need a quote — fill out the form below and we’ll respond promptly.
Based in Burnaby, we serve contractors and businesses across Vancouver and Canada.
